Terms of Service

Information service

Website content is general information and does not constitute medical advice, diagnosis, a treatment recommendation or a guarantee of availability or outcome.

Bookings and quotations

Program descriptions are illustrative. A booking is confirmed only after the relevant provider, scope, schedule, price and payment terms are confirmed in writing. Provider charges and travel arrangements may change before confirmation.

Your responsibilities

• Provide accurate and complete information
• Follow instructions issued by licensed healthcare professionals
• Check passport, visa, insurance and travel requirements
• Tell us promptly about relevant changes or accessibility needs

Changes and cancellations

Cancellation, rescheduling and refund terms will be supplied with each confirmed proposal because third-party provider rules vary. No general website description overrides those written booking terms.

Third-party services

Hospitals, clinics, hotels, transport operators and other providers remain responsible for the services they independently deliver, subject to applicable law and the confirmed booking terms.

Acceptable use

You must not misuse the website, submit unlawful or misleading information, interfere with website security or attempt unauthorized access.