Privacy Policy

Information we collect

• Contact details such as name, email, phone number and country
• Your service interests, expected travel dates and enquiry message
• Technical information needed for website security and basic analytics, where enabled

Why we use it

We use this information to answer enquiries, prepare suitable service options, coordinate requested arrangements, maintain service records and protect the website from misuse.

Health information

Health and medical information may be sensitive personal information. Please do not send medical records, passport copies or detailed clinical information through the public enquiry form. If such information is necessary, we will explain the purpose and provide a more appropriate channel and consent process.

Service providers

The enquiry form is processed using Formspree. Information may also be shared with a selected hospital, clinic, interpreter or travel provider only when necessary to respond to your request or deliver an agreed service.

Retention and your choices

We retain enquiry information only as reasonably needed for communication, service delivery, record keeping and applicable legal obligations. You may ask us to access, correct or delete information, subject to legal requirements, by contacting us.

International enquiries

If you contact us from outside China, your information may be transmitted across borders. We will use reasonable safeguards and seek any additional consent required for sensitive information.